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DISPUTES, LATE PAYMENTS & ABANDONED EQUIPMENT
EXPLANATION OF CHARGES
Even though our prices and terms are published on our website, we'll be happy
to explain in detail how we came up with the total bill when we call you for
payment, and we'll cheerfully correct any errors. However, if, in our judgment,
we have made no errors and we cannot come to an agreement, we reserve the right
to require payment by cashier's check before returning your equipment. Likewise,
any credit card chargebacks or unpaid invoices will nullify all warranties for
an account until satisfied.
We
consider your bill past due if we do not receive a valid credit card
number or a check from you within 5 days of notifying you of the amount
due. Past due bills incur an extra $5.00 every time we have to bug you.
DO NOT ABANDON YOUR EQUIPMENT
IN HOPES THAT WE WILL
ACCEPT YOUR EQUIPMENT IN LIEU OF PAYMENT!
After 31
days, payment by credit card will no longer an option
and you will be sent a letter of final demand. If we do not receive full
payment within 10 days of the date of that letter, the
amount due will increase immediately by $35.00
($25.00 collection fee + $10.00 storage fee.) You will also
be liable for other fees and surcharges:
1. The amount due will
continue to increase at the rate of $10.00 per item per month
or partial month for storage. This will continue until either (a) you
redeem your equipment (item 2 below) or (b) we liquidate it (item 3 below).
2. If you subsequently wish
to redeem your equipment, there will be a $25.00 order processing fee as well as
an additional retrieval fee of $25.00 per item. Note that if your order has more
than one item you will not be permitted to select items to redeem. You will have
to redeem the entire order. Also, warranty starts as of the date your order was
originally ready to ship to you.
3. We may, at our discretion
and without further notice, liquidate your equipment at the repair price
or lower in order to recoup a portion of our
costs. If we opt for this, you will still owe the aforementioned fees
and surcharges and be liable for any deficit.
4. Depending on the size of
the amount due, we may, at our discretion and without further notice, turn you
over to Dun & Bradstreet Commercial Collections.
5. ALL COSTS ASSOCIATED WITH
COLLECTIONS WILL BE ADDED TO THE AMOUNT DUE. YOU WILL STILL BE LIABLE FOR ANY
DEFICIT.
We use Dun &
Bradstreet Commercial Collections for problem accounts. We have a $30 NSF charge.
We handle bounced checks swiftly and aggressively. Refused orders will
result in increased cost due to return shipping to the customer and/or
liquidation of the repair order.
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PLEASE NOTE: BY SENDING US YOUR EQUIPMENT FOR REPAIR OR PURCHASING EQUIPMENT
FROM US, YOU AGREE TO THE TERMS AND CONDITIONS ON THIS PAGE.
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