OK, I want to send you something for repair.

So how does this work?

• How do I ship you my defective equipment?
  
  You do not need to get a return authorization number.  Just box and ship / mail your defective equipment to us at:

Barclay Enterprises, Inc.
2275 LaCrosse Ave #201
Colton, CA 92324

• Be sure to include a packing list of some sort. You can use our optional Repair Order Form. Or, if it's more convenient, use a plain piece of paper and give us: your name, address, phone number, e-mail address, and a list of what you're sending so we can notify you of any discrepancies.
   
•  Also, if possible, please tape a note to each item with a description of the problem(s) it's exhibiting, and whether it's intermittent or delayed. We put everything we repair through a complete diagnosis before and after repair, but it helps the tech to know if there's something in particular he or she should focus on.
   
• If you're sending us an answering machine, be sure to include the power supply (a.c. adapter) and tapes.

• How do I pay?
  
  We'll call you for your credit card number after your equipment's been repaired and it's ready to ship back to you. No charge if we can't repair. Don't have a credit card? Other payment options available.

• How long do I have to wait til I get my equipment back?
  
  Standard in-house turnaround depends on the type of equipment. For most items we also offer 5 day rush service and 24 hour rush service. Go here for details on turnaround & rush service.

• How much is return shipping going to cost me?

The information below applies to shipments to the lower 48 states. Go here for information on return shipping to Alaska, Hawaii, the territories and outside the US.

Unless you request otherwise, we ship FedEx ground, and we charge you standard FedEx ground charges, plus a nominal fee for insurance above $100.00 declared value, and a $2.25 handling fee per order (not per item!). Return shipping charges are added to your final bill and appear on your invoice.