OK, I want to send you something for repair.

So how does this work?

• How do I ship you my defective equipment?
  
  Just box and ship / mail it to us. No forms to fill out, no need to call for an authorization number. You can use a used box and crumpled newspaper for padding. Be sure to include a packing list (handwritten is fine) with your name, address, phone number and a list of what you're sending us (so we can notify you of any discrepancies). Also, if possible, please tag each item with a note describing the problem it's exhibiting, and whether it's intermittent or delayed. If you can't remember or no one told you, no prob.

• How do I pay?
  
  We'll call you for your credit card number after your equipment's been repaired and it's ready to ship back to you. No charge if we can't repair. Don't have a credit card? Other payment options available.

• How long do I have to wait til I get my equipment back?
  
  Our normal in-house turnaround for most items is 2-3 weeks, but some items have a shorter turnaround, others have longer. Details.
  
  For most items we also offer 5 day rush service and 24 hour rush service. Details.

• How much is return shipping going to cost me?
  
  Unless you request otherwise, we ship UPS ground, and we charge you only what UPS charges us, plus a nominal fee for insurance (for your protection, for items exceeding $100 in replacement value) and a $2.25 handling fee per order (not per item!). Return shipping charges are added to your final bill and appear on your invoice.