When you order from Barclay, we'll make sure you'll get the very best from our inventory. But what if it turns out it's not good enough for your needs, particularly the cosmetics?

With Barclay, you can enjoy peace of mind with our no risk, no hassle "out of box" return policy for telephones, cordless phones, answering machines, consoles and DSSs: If you open the container and you don't like what you see, email us within 48 hours of receipt and we'll provide you with a pre-paid shipping label so that you may return it for a full refund, including your original shipping charges.

If you still wish to return a purchase, please note the terms below. These apply to all reasons for return / refund requests including, but not limited to: ordered wrong item, item did not fix problem, item failed, item was used for troubleshooting, found it cheaper somewhere else, changed mind. With respect to product failures (purchases and repairs), note that our warranty specifies that your exclusive remedy for failed equipment is for us to repair or replace, at our option, any equipment or component parts that fail. If we are unable to repair or replace the defective unit, we will refund your money. However, if you do not give us an opportunity to repair or replace it, we may not authorize a return and refund, or we may charge a higher restock fee

• Refused shipments are considered unopened returns. See below for restock fee.

• Return requests for equipment that has been delivered to you --- whether you have opened the item or not --- must be submitted by email only and must be authorized by us in writing.

• We do not accept returns after 14 days from sales order date. However, this is not a guarantee that we will accept a return. 

• Unopened returns, when authorized, carry a minimum restock fee of $25 or 20%*, whichever is greater, and are for credit use against future equipment purchases only.

• Opened items, when authorized, incur a minimum restock fee of $25.00 or 40%**, whichever is greater, and are for credit use against future equipment purchases only. However, we may require a higher restock fee or not authorize a return depending on the type of equipment, our inventory needs, whether it was special ordered, and how long it has been used.

• We may waive the restock fee if you wish to trade up.

• Unauthorized returns (including unauthorized cancellations and unauthorized refused deliveries) incur a $25.00 handling fee in addition to the above charges and in fact may not be accepted. We will also charge for any free or discounted shipping you may have enjoyed on the original shipment.

*To cover certain costs to prepare and ship the original order, plus induct and track an inbound return.