When you order from Barclay, we'll make sure you'll get the very best from our inventory. But what if it turns out it's not good enough for your needs, particularly the cosmetics?

With Barclay, you can enjoy peace of mind with our no risk, no hassle "out of box" return policy for telephones, cordless phones, answering machines, consoles and DSSs: If you open the container and you don't like what you see, email us within 24 hours of receipt and we'll provide you with a pre-paid shipping label so that you may return it for a full refund, including your original shipping charges (lower 48 states only).

If you still wish to return a purchase, please note the terms below. These apply to all reasons for return / refund requests including, but not limited to: ordered wrong item, item did not fix problem, item failed, item was used for troubleshooting, found it cheaper somewhere else, changed mind. With respect to product failures (purchases and repairs), note that our warranty specifies that your exclusive remedy for failed equipment is for us to repair or replace, at our option, any equipment or component parts that fail. If we are unable to repair or replace the defective unit, we will refund your money. However, if you do not give us an opportunity to repair or replace it, we may not authorize a return and refund, or we may charge a higher restock fee.

• Refused shipments are considered unopened returns. See below for restock fee.

• Return requests for equipment that has been delivered to you --- whether you have opened the container or not --- must be initiated by email only and must be authorized by us in writing. Do not return merchandise unless and until you have received a return authorization # from us.

• We do not accept returns after 14 days from the date you received the item (or first delivery attempt). However, this is not a guarantee that we will accept a return.

• Special order items are not returnable under any circumstances.

• Unopened returns, when authorized, incur a per item restock fee of $25 or 20%*, whichever is greater. If you ordered the wrong item and subsequently buy the correct one from us, we'll waive the restock fee.

• Opened returns, when authorized, incur a minimum per item restock fee of $25.00 or 40%**, whichever is greater. We may require a higher restock fee or not authorize a return depending on the type of equipment, our inventory needs and how long it has been used. If you ordered the wrong item, notify us within 24 hours of receipt and subsequently buy the correct one from us, we may reduce the restock fee.

• If you want to return an allegedly defective item and you do not give us an opportunity to troubleshoot your problem by phone to rule out user error, and if the item is determined to not be defective, the usual restock fees will apply.

• We may waive the restock fee if you wish to trade up to a more expensive version of the same model. However, we will not waive the restock fee if you misdiagnosed your problem and you need to order a different model / part.

• Unauthorized returns (including unauthorized cancellations and unauthorized refused deliveries) incur a $25.00 handling fee per item in addition to the above charges and in fact may not be accepted. We will also charge for any free or discounted shipping you may have enjoyed on the original shipment.

• Report damage to the delivery person and notify us IMMEDIATELY UPON RECEIPT. Also, save all packaging for inspection by the carrier's agent. Failure to do so may jeopardize your claim. We do not entertain damage claims after 3 business days of receipt. If there is a dispute between us and the carrier (e.g., whether damage is due to improper packing), you agree that our position will prevail. If you believe the the carrier is uncooperative or unresponsive, we will attempt to assist, but you agree to not hold us responsible.
   
• Discrepancies (wrong item, missing items, incomplete product) must be reported to us within 3 business days of receipt. We do not entertain discrepancy claims after 3 business days of receipt. We'll investigate the discrepancy with due diligence, and we'll make things right if we determine are at fault. However, if there is a dispute between you and us, you agree that our position will prevail.
   
• By sending us your equipment for repair or evaluation, or by purchasing equipment from us, you agree the the above terms, limits and maximum liabilities.