TECHNICAL SUPPORT All questions
involving technical assistance are handled exclusively via our
inquiry form. This
includes 1) troubleshooting your problem, 2) identifying what you currently have,
3) determining what you need or want to buy, 3) system configuration
(system quotes), 4) compatibility questions, 5) product features, 6) programming or 7) whether you
should repair/replace.
Please note that this
also applies to problems with equipment you may have bought from us or we may
have repaired for you but which may not be performing to your satisfaction.. In
such cases we are eager to help, but in order to give you the best service, our
technicians must have a detailed description of the problem you are experiencing
in writing.
Also note that
free technical support is limited to determining whether a product
we sold or repaired for you is defective and needs to be sent in for warranty
repair. Unless other arrangements have been made, free technical support
does not include guidance relative to installation, programming,
configuration, proper use, or compensating for user error.
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