TECHNICAL SUPPORT
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Except in cases of
extreme urgency, it's faster if you email your question via our
inquiry form.
Technicians reply to
emails throughout the day (generally within 2 - 4 business
hours), but may not be available by phone until the end of the day or
next day. |
If you're having a problem with
a phone, cordless system or answering machine you bought from us or had us repair, feel free to contact us
by phone or email.*
If you're having
trouble with a control unit, KSU, board, card, module, power supply
or any other system component you bought from us or had us repair, please note
that tech assistance for these items is limited to helping determine the likelihood that
it's an out-of-box failure. If the item you bought or had us repair didn't solve your
problem, it's unlikely you have an out-of-box failure and far more likely
that you misdiagnosed your problem prior to purchase or repair. Like cars,
telecommunications systems and system components can be complex, and
do-it-yourself system maintenance isn't for everyone. We don't assist in
troubleshooting, system analysis, configuration, installation or
programming. We also have stringent
returns policies in order
to minimize people ordering our equipment for troubleshooting. If you are
not truly self-sufficient in maintaining your system, we strongly recommend
that you use the services of a local telecommunications contractor.
In any event,
please note that unless other arrangements have been made, free technical support
does not include guidance relative to installation, programming,
configuration, proper use, or compensating for user error.
* Free
technical support is provided on equipment you have bought from us or had us
repair and is within warranty. All other requests for tech assistance
are handled exclusively via our
inquiry form. As
a rule, we do not assist with 1) troubleshooting your problem, 2) identifying what you currently have,
3) determining what you need or want to buy, 3) system configuration
(system quotes), 4) compatibility questions, 5) explaining product features, 6) programming or 7)
helping you decide whether you
should repair or replace.
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