TECHNICAL SUPPORT
See special note at bottom of page regarding
Siemens cordless.
We support what we sell and repair! If you're having a problem with
equipment you bought form us or had us repair, feel free to contact us.
Except in cases of
extreme urgency, it's faster if you email your question / complaint via our
inquiry form.
Unless your problem is an emergency, it's unlikely we will
immediately pull a technician off the repair bench while he's in "surgery".
The techs check their emails frequently throughout the day between repairs,
and emailed requests for tech assistance take precedence over non-emergency
phone calls. With emailed requests, the tech has an opportunity to prepare
himself, pull paperwork, and in many cases he can simply email written
instructions.
In any event,
please note that unless other arrangements have been made, free technical support
does not include guidance relative to installation, programming,
configuration, proper use, or compensating for user error.
Technical
assistance for equipment you did not buy from us or have us repair is
extremely limited and is handled EXCLUSIVELY via our
inquiry form. As
a rule, we do not assist with 1) troubleshooting your problem, 2) identifying what you currently have,
3) determining what you need or want to buy, 3) system configuration
(system quotes), 4) compatibility questions, 5) explaining product features, 6) programming or 7)
helping you decide whether you
should repair/replace.
|
Special note
regarding Siemens cordless
We
provide technical assistance for Siemens cordless only if you bought
the equipment in question (1) from us, (2) directly from Siemens or
(3) brand new from an authorized Siemens dealer prior to 2004.
Proof of purchase may be required.
We are
receiving too many requests for help from people who have recently
bought used equipment from competitors who are unable to provide tech
assistance and who attempt to pass their customers off to us or to Siemens for
help. We do not give tech assistance to our competitors' customers.
Also, unfortunately, Siemens no longer supports their 2xxx, 4xxx or
8xxx cordless systems, and instead they send people our way for
assistance. We are happy to provide assistance, but only to people who
originally bought their equipment new from Siemens or new from an
authorized dealer fresh from Siemens (i.e., prior to 2004) --- not
from one of our competitors in the secondary (used) market. |
|
