Barclay Enterprises, Inc.Setting the Standard of Quality®
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Barclay Enterprises, Inc.
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Read
what our customers have to say about their Barclay Enterprises repair or
purchase. |
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"I received your
repair buttons
[Pad Mate®
keypad fix]
yesterday and today sat down, read the instructions and began the repair.
It went very smoothly and they work GREAT! Our first thought had been to
get an entirely new phone system. Then we decided to try and buy a new
handset instead. But after seeing your product and the price, we decided
the worst we could loose was ten dollars. Instead, we got a great product
at a terrific price. What a great idea. THANKS!." John M., Palm Coast, FL |
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"I
really appreciate the level of quality service I
received from your company. Your replacement of
the phone lens after I received the phone is commendable. I am from the
generation when a "handshake" was good and a person's word was good. Your
company lives up to those standards and I wish you many year of success. I
will recommend your service to anyone who needs help in your area of
expertise." Larry M., San Bruno, CA |
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"I appreciate your
extraordinary service. In the past your products and
service have exceeded anything I have
ever encountered from similar purchases. I
thought I would have to discard and expensive
phone system. After you helped me it works
better than it did when purchased new! When my
wife needed a new phone system I advised her that she could not do
any better than to deal with you." Mark K., Murfreesboro, TN |
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"Just wanted to thank you for doing such a good job with the phones, as promised. It's not that common these days when people do what they say and I try to make sure I acknowledge and thank them when they do." Derek M., New Rochelle, NY |
| "Our
telephone was received and is now in excellent working order. I find that
you are an extremely dependable, reliable and efficient company that has
been a real pleasure to do business with. Thanks!" Doug D., Odessa, FL |
| "Just
a quick THANK YOU to you and your staff. Our phones are back up with only
a 1/2 day down time!" Tom P., Huntington Beach, CA |
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"I just wanted
to take a few minutes to let all of you at Barclay Enterprises know how
satisfied and pleased I am with your company. I hope that you will relay
my feelings to all who were involved with both my initial purchase of a
restored Panasonic KX-T5300 and most recently, with my second order for
the repair of my original KX-T5300. It has been a pleasure dealing with
your company. Overall my experiences with you have been outstanding.
I will be proud to refer anyone needing telephone or answering machine
repairs to you. Bill S., Lutz, FL |
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"Just want you guys to know that
earlier in the week I received the Pad Mates
that I ordered from you, was able to open my 88 year old mom's Panasonic
KX TG200B handset and install the pads as per
instructions. With her arthritis it was nearly
impossible for her to get some of the buttons to work.
Now it's like a new phone. Thanks! Nice
to know there are products that work as advertised!" Bill B., Woodinville, WA |
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"I just wanted to tell you what a
pleasure it was to work with your company to solve the problems I was
having with my phone system. The people that answered the phones were
courteous and polite. Your technician had a
thorough knowledge of the system I was having problems with and worked
with me on all of my questions. It was a
pleasure to do business with your company." Craig S., Carrollton, TX |
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"I loved my phone. It worked and
looks great, I have found nothing wrong with it.
It was a pleasure doing business with you." Dawn D., Lititz, PA |
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"A great product!
[re: our
Pad Mate®
keypad fix] A breath of
common sense in this day of throw away and buy new! Very good
instructions. I appreciate your mentioning about possible stuck keys. I
had one, and it caused me no concern, since you had written about it. Not
much difficulty to do all three of my handsets.
Thanks a lot." Lester B., Athens, MI |
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"I was very impressed with your service, and
your pricing. Sending 2 'almost-dead' phones to
you for refurbishing was the best idea I've had in a while.
Keep it up!" Bob A., Stamford, CT |
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"Received my 'pick of the litter'
Saturday and can't thank you enough for it. Needless to say all my
concerns were for nothing....the phone is in perfect condition and works
better than the old one...I'm truly impressed with your customer service
and will without any hesitation recommend Barclays to anyone who needs
your type of service...I am a customer for life now that I've experienced
the Barclay way of doing business...in a word
....."exceptional" ...Again, a sincere
thanks..........."
Ann W., San Carlos, CA |
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"I’m
not one to send lots of feedback, but wanted to thank you all for your
company’s excellent service on a recent order. Your people where snappy
with the email responses, and things got here quickly. Thx"
Jack R.. San Anselmo, CA |
| "Just
wanted to let you know that the button fix kit I ordered from you on ebay
worked like a charm! The ON button on my handset was not working....I took
the thing apart and followed your instructions on installing the sticker
and it now works like a charm. Great product! Thanks...."
Bill M., Houston, TX |
| "Hello
to all of you who I spoke to on the phone when my unit was
being repaired. I am happy on a daily basis for
your help and support to get my unit fixed and set up."
Jeff B., Minneapolis, MN |
| "I
keep meaning to thank you for taking such great care of us.
My family and I appreciate it! This machine is working beautifully
for us and we are grateful for all your help!"
Julianna P., Addison, VT |
| "It
has been 2 years since we had a handset fixed by you. It was repaired and
repaired well the first go around. It has been functioning flawlessly ever
since. I was extremely surprised by your speed of service AND that YOU
personally took the time needed with me. Many, many thanks! Business
people like you are becoming a rare commodity these days. Last week I ordered another handset from your site. It was already here when I returned from the holiday weekend! It fired right up. Needless to say, I am very pleased. Again, thank you for your great service." Jeff B., Gerlach, NV |
| "I
just wanted everyone to know what a wonderful experience I had which ended
up with my owning a Panasonic Answering Machine. Your
lead Panasonic tech went totally out of his
way answering a lot of questions before, during, and after the purchase.
Not only was he well versed in what I needed, but in the capabilities of
the machine itself; and he has been much more helpful after the sale.
From my experience with other purchases I have made on line, this
meaningful after-sale experience has been something new for me. I'll
highly recommend your company to anyone who asks." Alan B., Colliersville, TN |
| "Thanks
for the prompt response, as usual! I want to
congratulate on superb video instructions provided for the replacement of
the phone keypad membrane. No amount of description or still photos replaces
the video - wish other companies follow this trend, makes non tech people
to venture minor "repairs" easily and cheaply -
win -win situation. Thanks again," Ram S., Edison, NJ |
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"I haven’t been the easiest guy to work with, I admit it, but you made the transactions work so well. I had a problem KSU and through a very non-linear process, you educated me and offered me all the service I needed to end up with my system running again. I can’t imagine there is another service business that could have done this. As a former retail store manager and as a former tech business owner, my hat is off to you for your courtesy, knowledge, and patience. I have not seen your equal in a very long time. Thank you for a great job!" Barry K., Chapel Hill, NC |
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"THANK YOU! NOW IT WORKS! ! ! What would be the appropriate thing to say here? You are the best? Right! Y O U A R E T H E B E S T ! !." Bill L., Escondido, CA |
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"Telephone manufacturers for economic reasons will not repair their telephones out of warranty. This policy increases environmental costs for everyone. Thank you Barclay for your repair services to keep these warranty-less telephones from heading to landfills - my decade aged phone has become operable again and not a worthless landfill relic." Paul S., Hartville, MO |
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"You guys are great... keep up the good work..." Tom S., San Francisco, CA |
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"I just want to express my thanks for the great repair job to my answering machine. Even though it was a no name and a cheaper make, it is special to me, and no one could fix it except you. Thanks for the expert repair and thanks to Keith for all of his courtesy and help along the way." Gary G., Broomall, PA |
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"I was almost at wits end in
trying to get the phone system to work, and after trying to call
[the manufacturer's] customer support with absolutely no success, I
was truly getting frustrated. My last call was to Barclay and by chance I
reached Chris in Technical support. Not only was he
understanding of my frustration, but possesses such a in-depth
knowledge of the phone system that we had my issue resolved within
minutes. Richard A-G., Mebane, NC |
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"Hi! After reinstalling my answering machine I finally recorded a new outgoing message yesterday and put it back in operation. In July my machine will be 20 YEARS OLD! NOW it works like NEW! THANK YOU! It did take a few weeks for repair but it was worth the wait!" Dave F., New Milford, NJ |
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"Just to let you know, I've purchased your product and I give compliment to the work that you guys do. This is why I keep ordering from you or have our phones repaired through your company. I am a happy camper and as long as you produce quality service equivalent to your price, then you can't go wrong. Thanks so much!" Fran T., Honolulu, HI |
| "Received
Pad Mate........I installed it.........MY PHONE IS BACK!!! THANKS!!." Christina M., Pawling, NY |
| "Phone
came in and works perfectly!! Thanks for all
your
expedient attention in getting this to me." Jim M., St. Louis, MO |
| "I
received my phone in excellent condition. It was well packed and in top
condition. I feel I made a smart choice in ordering from Barclay
Enterprises Inc. Thank You." Betty K., New Philadelphia, OH |
| "Just
wanted to let you know I got the handset back and your folks did it well,
the first time, and I am very happy to have it back. Thanks alot!" Jeff B., Gerlach, NV |
| "I
just wanted to thank you again for doing more than you were required to
do. The phone looks in really good shape and appreciate the extra effort." Peter G., Brooklyn, NY |
| "I
really appreciate that you and your company offer support
and repair as [the manufacturer] does
not. And even if they did, I doubt that I would
receive the same level of customer service...
There is no doubt that if I get
"hung-up," you will get the call for repair." Michael G., Petaluma, CA |
| "Thank you
for persevering! We are so glad to have the phone working like new again.
When we remodeled our kitchen, we made the mistake of wiring the power
cord into the wall so that only the phone end of the cord came out through
the wall and plugged into the phone. When this phone failed we discovered
that the power plug did not fit any of the new phones we could but. So
you've saved us having to tear out part of our kitchen wall! Thank you!" Peggy W., Seattle, WA |
| "I
thank you very much... it works just the way I wanted to ... again I say
thank you. I'm now a very happy customer." Orv O., Lakewood, WA |
| "Thank
You!!!!!!!!!!!! You are a HERO we are back in
business again. Thank
You so much!" Chris Q., San Diego, CA |
| "The
phone arrived today looking and working as good as new. Thanks." George C., Concord, CA |
| "I
bought Pad-Mates for 2 of my Panasonic phones and was skeptical about how
much they would help my problem. They worked wonders and I'm thrilled.
Just wanted to say Thanks!" Maureen S., Dover, NH |
| "Thank you
for making your product!!!!!!" [In
reference to our repair kit for cordless phones.] Carmen S., Garland, TX |
| "Your
service is the best I've ever experienced on the web.
I was desperate, and had come to hate my portable phones. The idea
of putting in a new system (we had five Panasonic handsets) was
overwhelming. I'm too busy running my business to mess with phones.
While searching for a new system, I stumbled across Barclay Enterprises on
the web, and you saved the day. I sent two
handsets and had them back the same week. I do business all day on the
web, and you provided, by far, the best customer
service I have ever received from any company. Chris is a professional
from start to finish. I wish all web businesses would take customer
service lessons from him. Two more handsets on the way for repair!
I can't thank you enough." Mark M., Chicago Park, CA |
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"THANK YOU! Just
got my other 2 phones back. All I can say is wow! They work / look great!" Gregg J., Colorado Springs, CO |
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"Thank you so much....
Can't believe we have lived with this beeping
for so long. I appreciate your help." Janae C., Dallas, TX |
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"I just wanted to take a moment and thank you
for the great fix for my keypad #1 button problem. I installed it with
the written instructions with no problem at all. My phone works
wonderfully now. I really appreciate it." Nikki F., Lenoir City, TN |
| "Thumbs
up for your environmental awareness." [In reference to our
using recycled packaging, cushioning material and outer cartons when
practicable.] Cary C., Ojai, CA |
| "I am still shocked...
at first of all... the
awesome service... and an even greater product. We'll
be sending in a couple of phones within the next few days...
but wanted to thank you for an
unbelievable service you're providing.
Again thank you." Hovik A., Glendale, CA |
| "Thank you
for the wonderful repair..." Rich B., Milwaukee, WI |
| "I
did mention that we had very good service & prices from you in the past,
but I will be happy to remind them
[the organization she donated her phone system to]
in an e-mail. Thanks again." Karyn C., Centerline, MI |
| "Hi,
I just wanted to drop a line to tell you, we love this phone system. I
got the credit.
Thanks for being so helpful and honest in your business
dealings. It is a hard quality to find these days, so I wanted you
to know how much it was appreciated. Believe
me, I will recommend you to any one that has a
phone problem." Jane Ellen W., Sacramento, CA |
| "We received the phone
today and it exceeds my expectation! I've had a hard time finding a
compatible replacement with our system here at the church. The phone is
better than new! We really appreciate your honest dealings and wish you
continued success! Blessings, Lynn A., Church Administrator, Post Falls, ID |
| "You guys are great!" Ray G., Ottawa, Ontario |
| "First (and
foremost) a very large "Thank You" for your excellent service. I received
my order early on Friday morning after placing it at noon on Thursday! It
is all up and running without a hitch,
even including renaming all 8 phones! You guys are great. Breck C., Atlanta, GA |
| "I just want you to
know that I am very pleased with your repairing of the two Kanda phones I
sent you. At last we have full communications between phones in our house
(7 stations) and best of all my wife is a decided fan of your ability to
repair what we all considered unrepairable. Many thanks, William M., San Fransisco, CA |
| "Earlier this week I
received my repaired Siemens Gigaset 2420. I was very impressed how the
unit was packaged with care, exterior surfaces cleaned and response to the
5 day rush request. From the packaging alone, I could tell there si pride
in the work and wanted to acknowledge your efforts. If I ever need future
repairs, I know where to go. Best regards, Jay D., Highlands Ranch, CO |
| "The I.T. department of
our parent company referred us to you with a very high recommendation." Melva R., San Antonio, TX |
| "On or about 12/11/06
you shipped back to me my Phonemate telephone/answer machine. To say my
wife and I are impressed with your work is an understatement. The phone is
clean and as attractive as when it was new. All features work just as they
did when we took it out of the original box. People in Alabama like to
know when they have done a good job...so...please tell all who worked on
our unit...'they did good'. Sincerely, Paul & Roger B., Florence, AL |
| "I felt compelled to
comment on your service. TERRIFIC!! It works great and I'm delighted.
Thank you! I plan to give your name to a couple of our local retailers,
both of which told me my phone couldn't be repaired! Vic F., Burlington, Ontario |
| "Aloha! It has been
quite some time since I have contacted you, but what can I say? You people
did such excellent repairs on our phones that I need not contact you (like
the Maytag machines)." Fran T., Honolulu, HI |
| "I want to thank you
for an excellent job done in repairing the three Panasonic handsets sent
to you. Great service and I'm working at sending you a couple more before
too long. Thanks again! Andre W. , Coral Gables, FL |
| "We just got the Unit
and hooked it up. It's great to have our phone system back up and
running! We just wanted to thank you and your company for providing such
great service and options. Your staff was very friendly and explained our
options and worked with us to get the system we needed here as soon as
possible. We really appreciate it! We will recommend you to every business
we know and deal with and we will keep you on file in case we need your
excellent services again in the future! Sincerely, Samantha M., Ashland, OH |
| "We recently set up an
account with you all and sent in our first two phones to be refurbished. I
was a little skeptical because they were [an] older model phone, but I
have to say I was impressed. You all did a great job of repair and
refurbishing the phones and they are working great!! Just wanted to let
you know I think you do good work. Thanks,
Richard R., Melbourne, FL |
| "I want to thank you
for an extraordinary act of kindness. October 4, I called you in a state
of desperation; our Partner Plus system had gone out of service. Hours
spent reading the manual and tinkering as well as phone calls to a number
of companies was frustrating. Then my good fortune was to call you. We had
a poor phone connection over my cell phone which led to repeated
redialing. Through out this trial you were patient and solved the problem.
Thank you, David C., Palos Verdes, CA |
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