Barclay Enterprises, Inc.

Setting the Standard  of Quality^®

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Barclay Enterprises, Inc.
 TELEPHONE EQUIPMENT REPAIR & SALES

Celebrating our 23^rd anniversary....made possible by thousands of satisfied customers!

2275 LaCrosse Ave #201  Colton, CA 92324   Shipping instructions
1-800-513-9962 (From Canada: 909-783-9091)  7:30.a.m. - 4:00 p.m. PST

Barclay Enterprises announces acquisition of G&S Teletronics' telephone repair division. Click here for details...

  SALES PRICES

     Multi-Line Business Telephones, Systems & Parts, including control units, cards, consoles, boards, modules, power supplies, etc.

    Cordless Phones
          Panasonic KX-TGA
         Siemens Gigaset
         Other Cordless

    Answering Machines

   REPAIR PRICES

     Multi-Line Business Telephones, Systems & Parts, including control units, cards, consoles, boards, modules, power supplies, etc.

     Consumer Telephones (corded)

    Cordless Phones
          Panasonic KX-TGA
          Siemens Gigaset
         Other Cordless

     Answering Machines

     Your model isn't listed?

     REPAIR SERVICE FAQs
       How to Send Us a Repair

       How to Pay for a Repair

       Return Shipping to You

       Quality Standards

       Repair Warranty

       Turnaround & Rush Service

       Advance Replacements

       Surcharges

       No Trouble Found

        “Setting the Standard of Quality”^® since 1988   Barclay Enterprises, Inc.

Turnaround times are not guaranteed and may vary depending on demand. Also, turnaround times exclude transit time; see important notes below about return shipping.

RETURN SHIPPING: Unless you request otherwise, we will return your equipment by FedEx ground (or Priority Mail if you are outside the U.S.). If you want expedited return shipping, you MUST indicate so in BIG BOLD print on your packing list. Otherwise we will ship your equipment back via FedEx ground (or Priority Mail if you are outside the U.S.). This applies as well to rush orders and orders that you send to us with expedited shipping.

RUSH REPAIRS: If you want rush repair service, you MUST write "5 DAY RUSH" or "24 HOUR RUSH" in BIG BOLD letters on the outside of the box by the shipping label and also indicate so on your Repair Order Form or packing list. Also please note:

• "Day" is defined as business day. Please note that we are closed on all major holidays, as well as the day after Thanksgiving. If a holiday falls on a weekend, we are closed on the nearest weekday. For Christmas and New Year's, it's possible that we will be shut down more days. Contact us in advance if you have questions.
   

• Up charges are per item, not per order.
   

• We strongly suggest that you track your shipment to us and call us to confirm receipt and make sure we are aware it is a rush repair. Because of the volume of incoming orders, we do not always open boxes the day they are received. If you failed to note "RUSH" on the outside of the box, or if you did not make it sufficiently noticeable, or if it was cover up by a label, we may not even be aware we have received a rush order.
   

• We do not guarantee that we will meet the rush deadline. We'll make every effort to meet it, and we meet it 95% of the time, but we do not guarantee it. The rush fee puts your equipment at the head of the production schedule immediately upon receipt; you will be charged regardless of whether your unit is repaired within the time specified. There are many possible factors that can cause us to miss the deadline, such as: lack of parts, your phone's problem is extremely intermittent or delayed (slowing down troubleshooting and quality assurance testing), or your phone arrives after 10:00 a.m. for a 24 hour rush. However, if we miss the deadline because of our error, we'll waive the rush charge.
   

• RETURN SHIPPING: Unless you request otherwise, we will return your equipment by FedEx ground (or Priority Mail if you are outside the U.S.). If you want expedited return shipping, you MUST indicate so in BIG BOLD print on your packing list. Otherwise we will ship your equipment back via FedEx ground (or Priority Mail if you are outside the U.S.).

Ready to ship? Go here for instructions on How to Send Us a Repair.
	Want order status? We're just a phone call away! You'll reach a real person eager to help and give you an instant update! One of the many ways Barclay stands head and shoulders above the competition!