Barclay Enterprises, Inc. warrants its equipment and repair work as follows:

• ONE YEAR WARRANTY on sales and repair & refurbish service on corded telephones & telephone systems --- including boards, cards, control units, KSUs, modules, power supplies, speaker units, consoles, DSSs, and BLFs. Note: Excludes Amplicenter / PagePac equipment, which carries a 90 day warranty. Other variations may apply to certain items for sale (e.g., equipment over 15 years old), but we will tell you before your purchase and you will have the opportunity to cancel your order.

With respect to repairs, the one year warranty applies to our complete "repair & refurbish" service and covers all functional defects for a year, not just the original repair (except when voided; see exclusions below). No warranty for "test only" service. Limitations may apply to special discounted repair work as pre-negotiated.

• 90 DAY WARRANTY on cordless telephones and answering machines (with extended warranties on certain Panasonic keypads as noted below). For repairs, our warranty covers all functional defects during the warranty period, not just the original repair (except when voided; see exclusions below).

  Please note the extended keypad warranties listed below. For repairs, warranty applies to all buttons, not just the ones that were originally acting up. There are no limitations or exclusions. Does not apply to keypads sold separately.

  • LIFETIME WARRANTY on the keypad (Perma-Pad^TM) for the Panasonic KX-TGA400B and KX-TGA200B cordless handsets we sell or repair. "Lifetime" is defined as "for as long as you own your handset."
     

  • 2 YEAR WARRANTY on the keypad for the Panasonic KX-TGA420B cordless telephones we sell or repair.
     

  • 1 YEAR WARRANTY on the keypad for the Panasonic KX-TG2000 and KX-TG4000 base stations we sell or repair.

If your unit requires service on the previous repair during the warranty period, we will gladly repair the original problem at no charge. We will make all necessary adjustments, repairs or replacements to the equipment or any part thereof within the warranty period at no charge to you for parts or labor.

This warranty is in lieu of all other warranties, written or oral, expressed or implied, including any implied warranty of merchantability or fitness for a particular product. This warranty is provided by Barclay exclusively to its direct customers; it is not transferable to any other party. By having us repair your equipment or buying equipment from us, you agree to the terms of this warranty. Your exclusive remedy for any breach of this warranty is for us --- at our option ---  to repair or replace any equipment or component parts at our expense, or to refund the original purchase or repair price.

VOIDED WARRANTY: Except for certain Panasonic keypads as noted above, this warranty shall be void if the equipment or component is damaged or rendered unusable by reasons including, but not limited to, misuse, abuse, excessive use or dirt, improper installation or operation, power surge or failure, or any other peril, natural or manmade. Further, this warranty shall be null and void if the warranty sticker has been removed, punctured or otherwise tampered with in any way, or if subsequent repairs or alterations have not been performed by Barclay Enterprises, Inc. Warranty is suspended if customer is in arrears for outstanding invoices, fees, penalties, or collection costs.

Neither Barclay Enterprises, Inc. nor its affiliates, owners or employees shall be liable for any direct, indirect, incidental or consequential damages or costs, including the loss of profits or sales, sustained or incurred in connection with its products or services. Barclay Enterprises, Inc. will pay for shipping your under warranty unit back to you by UPS ground or US Mail, whichever is cheaper, provided you are in the lower 48 states. Otherwise you must pay for return shipping. Any costs for inbound shipping or upgraded return shipping to you must be borne by you.

SHIPPING DAMAGE & DISCREPANCIES

• Report damage to the delivery person and notify us IMMEDIATELY UPON RECEIPT. Also, save all packaging for inspection by the carrier's agent. Failure to do so may jeopardize your claim. We do not entertain damage claims after 3 business days of receipt. If there is a dispute between us and the carrier (e.g., whether damage is due to improper packing), you agree that our position will prevail. If you believe the the carrier is uncooperative or unresponsive, we will attempt to assist, but you agree to not hold us responsible.
   
• Discrepancies (wrong item, missing items, incomplete product) must be reported to us within 3 business days of receipt. We do not entertain discrepancy claims after 3 business days of receipt. We'll investigate the discrepancy with due diligence, and we'll make things right if we determine are at fault. However, if there is a dispute between you and us, you agree that our position will prevail.
   
• By sending us your equipment for repair or evaluation, or by purchasing equipment from us, you agree the the above terms, limits and maximum liabilities.

Copyright © 2000 - 2011 Barclay Enterprises Inc. All rights reserved.