WARRANTY RETURN SHIPPING / PICK UP

WARRANTY ADVANCE REPLACEMENTS

We take warranty returns very seriously. However, the vast majority of warranty returns we see are (1) new problems unrelated to the original repair or our workmanship, (2) no-trouble-founds, (3) due to user error, or (4) caused by conditions that void the warranty (customer abuse, excessive dirt, etc.)

WARRANTY RETURN SHIPPING

If your equipment fails and the warranty has not expired or been voided, you may send it to us for no-charge warranty repair. Also, we will cover the cost of returning it to you... even if the "defect" is due to user error or if there is no trouble found or the problem is a new one (i.e., not due to our workmanship or parts).

Under no circumstances do we compensate you for your out-of-pocket costs to return a warranty item.

However, under certain circumstances we will, upon request, "issue a call tag", i.e., pay UPS to pick up your defective unit. Note that ALL these conditions must apply:

1. The defect appeared immediately after you received the unit back (out-of-box-failure). We define "immediately" as within 5 calendar days of receipt.
    

2. If you're claiming the failure is the original problem, (1) you told us what it was the first time you sent the unit in for repair and (2) we were able to duplicate it and so had an opportunity to fix it.
    

3. You agree to pay a $25.00 bench fee plus all shipping costs if:
    

   1. We cannot find the trouble you report, OR

   2. It's the original problem, but it is intermittent or delayed and you failed to tell us that when you sent the unit in the first time, OR

   3. It's a new problem and not due to our workmanship / parts / oversight, OR

   4. The problem is due to user error.
       

4. You agree that our assessment and decision pertaining to the above conditions is final.
    

5. You have completed and submitted the WARRANTY PICKUP REQUEST form that we email or fax you.

If all these conditions are met, contact us for a WARRANTY PICKUP REQUEST.

If any one of these conditions is not met, we will not issue a call tag. Of course, you may still send your unit in for warranty repair.

WARRANTY ADVANCE REPLACEMENTS

We do not guarantee the availability of warranty advance replacements.

However, upon request, we will provide a no-charge warranty advance replacement, but only if all these conditions are met:

1. The defect appeared immediately after you received the unit back (out-of-box-failure). We define "immediately" as within 5 calendar days of receipt.
    

2. Your defective unit has NO cosmetic flaws, whether (1) new or (2) pre-existing but unrefurbishible when we returned it to you the first time (no chips, cracks, discolorations, incomplete, etc.)
    

3. If you're claiming the failure is the original problem, (1) you told us what it was the first time you sent the unit in for repair and (2) we were able to duplicate it and so had an opportunity to fix it.
    

4. You allow us to charge you up front for the regular sales price plus shipping charges (UPS ground only) for the advance replacement unit we will be sending you. You understand that  we will refund all this money to you except as follows:
    

   1. Less a handling fee of 20% of the sales price or $50.00, whichever is greater, plus all shipping costs if we receive your defective unit and:
       

      1. We cannot find the trouble you report, OR

      2. It's the original problem, but it is intermittent or delayed and you failed to tell us that when you sent the unit in the first time, OR

      3. It's a new problem and not due to our workmanship / parts / oversight, OR

      4. The problem is due to user error.

       

   2. You get NO refund if:
       

      1. You fail to return your defective unit within 10 days, OR

      2. The warranty has been voided, OR

      3. It's a new problem and not repairable, OR

      4. The unit has a cosmetic flaw that cannot be refurbished, whether new or pre-existing.
          

5. You agree that our assessment and decision pertaining to the above conditions is final.
    

6. You have completed and submitted the WARRANTY ADVANCE REPLACEMENT REQUEST form that we email or fax you.

If all these conditions are met, contact us for a WARRANTY ADVANCE REPLACEMENT REQUEST.

If any one of these conditions is not met, we will not issue an advance replacement. Of course, you may still send your unit in for warranty repair.